Privacy Policy
Last updated: 8 July 2026
Your privacy matters to us, especially because health information is sensitive. This policy explains what AZ SurgiMed collects, how we use it, and the choices you have. By using this website you agree to this policy.
Information we collect
- Contact & delivery details — name, phone number, email and delivery address.
- Order information — the products you buy, order history and payment method (Cash on Delivery, JazzCash, Easypaisa, bank transfer or card).
- Prescriptions & health information — any prescription you upload for prescription-only medicines, and notes you share with our pharmacist.
- Account details — if you create an account, your login email and saved addresses.
- Usage data — basic analytics such as pages viewed, used to improve the site. We do not store full card numbers; payments are processed by the gateway.
How we use your information
- To process, verify, pack and deliver your orders.
- To let a qualified pharmacist verify prescriptions before dispensing prescription medicines.
- To provide customer support and send order updates.
- To meet legal, tax and regulatory obligations.
- To improve our products, service and website. We send marketing messages only if you opt in, and you can unsubscribe anytime.
Prescriptions and health data
Prescriptions and health notes are treated as confidential. They are used only to dispense the medicine you ordered and are accessible only to authorised pharmacy staff. We do not sell or share your health information for advertising.
Who we share information with
We share only what is necessary with: delivery/courier partners (to deliver your order), payment providers (JazzCash, Easypaisa, banks and card gateways to process payment), and trusted service providers who help us run the site. We may disclose information if required by law. We never sell your personal data.
Cookies
We use essential cookies to keep your cart and session working, and basic analytics cookies to understand site usage. You can control cookies in your browser settings; disabling essential cookies may affect checkout.
Data retention and security
We keep order and prescription records for as long as needed to fulfil the order and to meet legal and regulatory requirements, then securely delete or anonymise them. We use appropriate technical and organisational measures — including access controls and encryption in transit — to protect your data.
Your rights
You can ask us to access, correct or delete your personal information, or object to certain uses. Email support@azsurgimed.com and we will respond within a reasonable time.
Children
Our store is intended for adults (18+). We do not knowingly collect data from children. Products for children should be purchased by a parent or guardian.
Changes to this policy
We may update this policy from time to time. The latest version is always on this page. Continued use of the site after changes means you accept the updated policy. See also our Terms & Conditions.
Questions about this policy? Email support@azsurgimed.com or see our contact page.